FAQ's

🚴 Frequently Asked Questions

At Rocket Ebikes, we want to ensure your electric bike journey is smooth from start to finish. Below are the most common questions we get from customers before and after their purchase:

1. What is an electric bike?

An electric bike, or e-bike, is a bicycle equipped with a battery-powered motor that assists your pedaling. This makes it easier to ride longer distances, tackle hills, and commute without overexerting yourself. The motor only works when you pedal, giving you a natural cycling experience with an extra boost when you need it.

2. How fast can e-bikes go?

In the UK, road-legal e-bikes are limited to assistance speeds of up to 15.5 mph (25 km/h). Once you exceed that speed, the motor cuts out, though you can still pedal faster under your own power. E-bikes with motors above 250W or speeds beyond 15.5 mph are classed as mopeds or motorbikes and require registration, insurance, and a valid driving license for road use.

3. Do I need a license to ride an e-bike?

No license is required to ride an e-bike in the UK, provided it complies with the EAPC (Electrically Assisted Pedal Cycle) regulations. This means the motor must be 250W or less and must stop assisting at 15.5 mph. E-bikes that exceed these limits fall under moped or motorcycle regulations.

4. How far can I travel on a single charge?

The range of an e-bike depends on factors like battery size, terrain, rider weight, assistance level used, and riding style. On average, most e-bikes offer a range between 50 to 100 km (30–60 miles) per charge. Some higher-spec models can exceed 100 km under optimal conditions.

5. How long does it take to charge the battery?

Charging times vary depending on the battery size and charger, but most e-bike batteries take between 4 to 7 hours to fully recharge from empty. We recommend charging after each ride to ensure maximum range and battery life.

6. Can I ride an e-bike in the rain?

Most e-bikes are designed to cope with normal riding conditions, including light rain and wet roads. However, water resistance varies between models and manufacturers, so we recommend checking the individual bike’s specifications and IP rating.

E-bikes are not fully waterproof, so avoid submerging the bike, riding through deep water or using a high-pressure washer for cleaning. After riding in wet conditions, it’s good practice to dry the bike and battery area thoroughly.

7. What maintenance does an e-bike require?

E-bikes require regular maintenance just like traditional bicycles. This includes checking tyre pressure, lubricating the chain, and ensuring the brakes and gears are functioning properly. You should also:

• Keep battery terminals clean and dry.
• Update any firmware (for models with smart displays).
• Schedule periodic servicing depending on your usage.

8. What is the warranty on Rocket Ebikes?

Each e-bike we sell includes a manufacturer-backed warranty. Coverage typically includes:

• Frame: 1–2 years
• Battery: 6–12 months
• Motor & electronics: 1 year
  Please check individual product listings or our warranty policy for specific details. We’re here to support you if any issue arises.

9. How long does delivery take?

Most in-stock bikes are delivered within 7-10 working days. However, some models may take longer depending on the manufacturer or current stock levels. We’ll keep you updated with delivery timelines and tracking details once your order is dispatched.

10. Can I ride an e-bike without the battery?

Yes, you can still ride an e-bike like a traditional bicycle if the battery is removed or runs out of charge. However, without motor assistance, it may feel heavier due to the extra weight of the motor and battery. It's a useful backup and gives you flexibility for longer trips.

11. Do you offer a Cycle to Work Scheme?

Yes! Rocket Ebikes works with several Cycle to Work providers, giving you more ways to save on the cost of your new electric bike.

We currently accept:

• Gogeta Bike – Our Recommended Scheme
• Vivup
• Enjoy Benefits
• My Benefits World

We particularly recommend Gogeta Bike because we find their scheme straightforward and easy to use, with a simple process for both employees and employers.

How does Cycle to Work work?

The Cycle to Work Scheme allows you to obtain an Ebike through your employer using salary sacrifice. Payments are taken from your gross salary, which can reduce the amount of Income Tax and National Insurance you pay.

The amount you can save will depend on your salary, tax rate and the Cycle to Work provider used.

Your employer will need to be registered with one of the schemes we support. If they don't currently offer Cycle to Work, Gogeta is a great place to start, as employers can sign up to their scheme.

Once your certificate or voucher has been approved, simply send the details to us and we'll take care of the bike order.

If you're unsure which scheme your employer uses or need help with the process, contact us and we'll be happy to help.