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Fiido

Fiido C21 E-gravel & city E-bike

£999.00 GBP

Sale Sold out

Taxes included. Shipping calculated at checkout.

Size Grey-M (160 cm-175cm) Grey-L (170 cm-195 cm) Grey-XL (195cm - 205 cm)

Quantity

Description

Fiido C21 – The Smart, Stylish 700c Ebike

When riders demanded a lightweight, affordable 700c ebike, Fiido delivered. The C21 was born from real rider feedback, blending gravel-ready performance with urban elegance. Featuring advanced smart technology and a striking design, this sleek ride makes every journey effortless. Praised by Forbes for its “exquisite craftsmanship and precise riding experience,” the C21 redefines city cycling, proving that power, style, and innovation can go hand in hand

Features

Lightweight – Weighs just 17.5kg, incredibly light for easy handling.
Torque Sensor System – Optimizes power transfer from both pedals for efficient performance.
Zero-Resistance Silent Motor – Smooth and quiet riding experience.
TEKTRO Hydraulic Brake – Offers efficient braking with improved control.
9-Speed – Ideal for fast flat roads and easy hill climbs with precise gear adjustments.
Long Range – Up to 100 km per charge, setting a new benchmark for lightweight e-bikes.

Specifications

Model Name: C21
Model Code: C21
Net Weight: 17.5 kg
Payload: 120 kg

Frameset

Frame: 700C aluminum alloy integrated battery urban gravel frame
Fork: Aluminum alloy thru-axle fork (15mm thru-axle diameter)
Headset: Aluminum alloy bearing headset

E-System

Drive Unit: Mivice M080 250W
Battery: DMEGC 208.8Wh
Charger: 36V2A
Display: 2.4-inch LCD

Drivetrain

Rear Derailleur: L-TWOO RD-5009-M
Shifters: L-TWOO SL-5009-9S
Chain: KMC X9
Crank: Aluminum alloy 52T
Rear Cogs: L-TWOO 9S (11-32T)
Sensor: Mivice S200 torque sensor

Brakes

Brakes: TEKTRO HD-M275 Hydraulic Disc Brake
Brake Levers: TEKTRO HD-M275

Wheels

Front Hub: Aluminum alloy double-bearing barrel axle hub (15mm barrel axle diameter)
Rims: Aluminum alloy double-layer rim
Spokes: Stainless steel spokes with brass nipples
Tires: CST/KENDA 27.6*1.57

Components

Handlebar: Aluminum alloy (Length: 640mm, Max Ø: 31.8mm, Min Ø: 22.2mm)
Stem: Aluminum alloy stem
Grips: TPR non-slip handle grip (130mm)
Saddle: VELO vacuum full-fit saddle
Seatpost: Aluminum alloy clamp head seatpost (M-300mm; L-350mm, Ø: 30.9mm)

Geometry

Size Options:

M (Medium)
L (Large)
XL (Extra Large)

Rider Heights

M: 5'3" (160cm) - 5'9" (175cm)
L: 5'7" (170cm) - 6'5" (195cm)
XL: 6'5" (195cm) - 6'9" (205cm)

Wheel Size

All sizes: CST 700*40C

Frame Geometry

A - Seat Tube Length
- M: 510mm
- L: 550mm
- XL: 610mm
B - Seat Tube Angle: 73° (all sizes)
C - Head Tube Length
- M: 150mm
- L: 170mm
- XL: 190mm
D - Head Angle
- M: 71.5°
- L: 72°
- XL: 72°
E - Top Tube Length
- M: 585mm
- L: 600mm
- XL: 630mm
F - Standover Height
- M: 800mm
- L: 832mm
- XL: 878mm
G - BB Drop: 68mm (all sizes)
H - Rear Center
- M: 445mm
- L: 445mm
- XL: 455mm
I - Wheelbase
- M: 1066mm
- L: 1077mm
- XL: 1106mm
J - Reach
- M: 402mm
- L: 411mm
- XL: 428mm
K - Stack
- M: 597mm
- L: 618mm
- XL: 660mm
L - Maximum Seat Height
- M: 1010mm
- L: 1085mm
- XL: 1145mm
M - Minimum Seat Height
- M: 810mm
- L: 885mm
- XL: 945mm
N - Total Length
- M: 1790mm
- L: 1800mm
- XL: 1815mm
O - Handlebar Height
- M: 1010mm
- L: 1010mm
- XL: 1030mm
P - Handlebar Length: 680mm (all sizes)

What's in the package?

Warranty

Warranty Approach

1. We generally replace parts instead of repairing them to minimize your waiting time.

2. The same warranty service is available whether you purchase from our official website, authorized offline stores, or officially partnered online platforms.

3. Parts that meet the warranty conditions outlined on this page will be fully covered at no cost.

4. Parts outside the warranty can still be repaired/replaced, but a fee will apply. For specific fee details, please contact support@fiido.com.

5. Incidental expenses during repair, such as substitute transport, fuel, or ride-sharing, are not covered under warranty.

Lifetime Technical Support

1. Our technical experts provide professional assistance with tailored solutions for complex issues.

2. 1-on-1 support: A dedicated support agent will handle all your inquiries, ensuring personalized assistance throughout.

3. This service is available anytime, regardless of your warranty status. (Note: After the warranty period, customers are responsible for the cost of replacement parts.)

What Qualifies for Warranty?

All conditions must be met simultaneously:

1. Products purchased from Fiido's official store or authorized resellers; items bought through second-hand sales or from unauthorized sellers are not covered under warranty.

2. Product/component is within the warranty period (see the table below).

3. Manufacturing flaws and inherent product issues, like material defects, are covered under warranty.

4. The warranty card is present and matches the product.

What Does Not Qualify for Warranty?

1. Failure of consumable or wear-and-tear parts, including:

- Brake pads, plastic components, spokes, rims, brake cables, and surface scratches.

2. Damaged wires or accessories with visible scratches or breaks.

3. Malfunctions caused by improper use, such as:

- Not following the User Manual for usage, maintenance, or adjustments.

- Unauthorized disassembly, repair, or modifications.

- Improper usage or storage.

4. Damage due to accidents.

5. Minor scratches or accessory damage sustained during shipping.

6. Repair costs from non-authorized repair shops are not covered.

Warranty Periods and Conditions for Different Components

Mechanical Components (Non-electrical and electricity-independent parts)
Components	Warranty Period	Warranty-Covered & Non-Covered Situations (This list is not exhaustive)
Frame	36 months	Covered: -Natural deformation -Open welds -Desoldering fractures -Manufacturing defects Non-covered: -Self-modification -Collision damage
Frame	36 months
Structural Components Fork, Handlebar, Stem, Seatpost	24 months
Power and Wheel Components Drivetrain and Shifting: Chainring, Chain, Cassette, Bottom Bracket, Shifters, Derailleurs Wheel Assembly: Hubs, Rims, Spokes Suspension: Shock Absorber	24 months	Non-covered: -Tire puncture from sharp objects -Damage to spare parts from collisions
Support and Safety Components Fasteners: Seat Clamp, Stem Clamp, Frame Clamp Tires and Saddle: Tires, Saddle Protection and Braking: Fenders, Safety Hook, Pedals, Brakes, Brake Discs, Brake Levers Kickstand	3 months	Non-covered: -Self-modification -Collision –Damage of parts and accessories -Man-made damages

Electrical System
Components	Warranty Period	Warranty-Covered & Non-Covered Situations (This list is not exhaustive)
Motor Components Motor, Hall, Bearing, Clutch	24 months	Covered: -Phase loss -Hall element burnout -Demagnetization -Abnormal bearing noise Non-covered: -Breakage -Water ingress
Battery Lithium battery	24 months	Covered: -Broken grids, -Lack of power storage -Capacity below 70% Non-covered: -Water ingress -Man-made damage -Battery left uncharged for over a month, leading to failure
Electrical Components
Charging: Charger, Main wiring harness Display and controller: Display, Controller	24 months	Covered: -Short circuit -Burnout -Performance failure caused by manufacturing faults Non-covered: -Water exposure -Disconnection –Man-made damages
Speed control: Speed control knob, Booster, Controller cover plate	6 months
Lights: Headlights, Taillights. Braking: Power-off brake levers, Switches	3 months

How to Claim Your Warranty?

Products purchased from Fiido's official website

1. Send product info to Fiido by clicking here.

2. After reviewing your claim, we will provide replacement parts and/or installation and adjustment instructions as needed.

Important Note: Any product returned without prior approval will not be accepted or covered by warranty.

Products purchased from stores or platforms other than our official website

Customers who purchase from our authorized dealers are entitled to the same warranty service, but the service must be handled through the dealer. For warranty service, please contact the platform or dealer where you purchased the product.

For any further questions about the warranty, please contact us via support@fiido.com.

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Very happy

Very impressed so far, great quality.

Good value

Bought in sales so a good price was on offer. Bike itself arrived well packaged and quickly so very happy unfortunately accessories didn’t and took 3 weeks to resolve via emails but now all complete. Bike is easy to assemble with a good selection of tools to help. Quality appears good, minimal use due to weather but very pleased so far.